Claim Commission On My Buyer

Under REA rules, we cannot claim commission if more than six months have passed since the termination of an agency agreement. Within that six-month period, commission may be payable if:

• The property is sold or exchanged within six months of the agreement ending, and

• The buyer was introduced by Arizto, or the sale occurred through Arizto’s involvement, and

• The agreement becomes unconditional (either within or after the six months).

Key points:

• The agreement does not distinguish between private sales or sales via another agency, so commission applies in both cases if the buyer was introduced by or connected to Arizto.

• “Introduced” means the buyer was physically taken through the property by Arizto.

• To support any commission claim, we must provide the vendor with a complete list of buyers at the end of the agency agreement.

Practical steps:

• Vendors with online listings can access this buyer list through their seller dashboard. Please ensure they are using the dashboard, as it also contains buyer feedback.

• For manual agreements, the dashboard may not be activated. In this case, send the vendor their appraisal link to create an account (guide here).

• If needed, you can download the buyer list directly from the dashboard and email it to the vendor (instructions here).

Keywords: expiring agency agreement, end of agency agreement, cancel listing